VAT Refund for Non-EU Residents

Orders placed with delivery in the European Union have VAT included. If you are not a resident of the European Union and have paid VAT on your order, you are elegible for a refund.

If your order was sent to a Spanish address and you are leaving the EU from Spain

When your order has been placed, email our customer service department with

  1. Your order number
  2. A copy of your non-EU passport

For deliveries to all other EU countries

In order to request a VAT refund on your order, you will need to email the following documents either scanned or by color photograph to our Customer Service Department:

  1. Sales invoice stamped by the outgoing customs office upon your exit from the EU. You must leave the EU with the goods within a maximum period of three months from the date on the invoice.
  2. Proof of non-EU residency (passport or residency permit)

Once the documentation has been correctly received, we will proceed to issue the corresponding VAT refund.

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